January 12, 2021
Thank you for choosing to be part of our community at
, doing business as
Quality Improvement and Training Team
Quality Improvement and Training Team
"we", "us", "our"). We are committed to protecting
your personal information and your right to privacy. If you have any questions or concerns about this
privacy notice, or our practices with regards to your personal information, please contact us at firstname.lastname@example.org.
visit our website https://wirraleyquality.co.uk/ (the
use our mobile application,
use our Facebook application,
as the case may be (the "App")
and more generally, use any of our services (the "Services",
which include the
), we appreciate that
you are trusting us with your personal information. We take your privacy very seriously. In this
privacy notice, we seek to explain to you in the clearest way possible what information we
collect, how we use it and what rights you have in relation to it. We hope you take some time to
read through it carefully, as it is important. If there are any terms in this privacy notice
that you do not agree with, please discontinue use of our Services
This privacy notice applies to all information collected through our Services (which, as described above, includes our
), as well as, any
related services, sales, marketing or events.
Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you
register on the
express an interest in obtaining
information about us or our products and Services, when you participate in activities on the
(such as by posting messages in our online forums or
entering competitions, contests or giveaways)
or otherwise when you contact
The personal information that we collect depends on the context of your interactions with us and the
, the choices you make and the products and features you use. The personal
information we collect may include the following:
Personal Information Provided by You. We collect
contact or authentication data;
debit/credit card numbers;
and other similar information.
Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by
Capita Pay 360
You may find their privacy notice link(s) here:
All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
2. HOW DO WE USE YOUR INFORMATION?
In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.
We use personal information collected via our
for a variety of business purposes described below. We process your personal
information for these purposes in reliance on our legitimate business interests, in order to
enter into or perform a contract with you, with your consent, and/or for compliance with our
legal obligations. We indicate the specific processing grounds we rely on next to each purpose
We use the information we collect or receive:
facilitate account creation and logon process. If you choose to link your
account with us to a third-party account (such as your Google or Facebook account), we use
the information you allowed us to collect from those third parties to facilitate account
creation and logon process for the performance of the contract.
post testimonials. We post testimonials on our
Services that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update, or delete your testimonial, please contact us at DPO@wirral.gov.uk and be sure to include your name, testimonial location, and contact information.
- Request feedback. We may use your information
to request feedback and to contact you about your use of our
enable user-to-user communications. We may use your information in order to
enable user-to-user communications with each user's consent.
manage user accounts. We may use your information for the purposes of managing
our account and keeping it in working order.
send administrative information to you. We may use your personal information to
send you product, service and new feature information and/or information about changes to
our terms, conditions, and policies.
protect our Services. We may use your information as part of our efforts to
Services safe and secure (for example, for fraud monitoring and prevention).
enforce our terms, conditions and policies for business purposes, to comply with legal
and regulatory requirements or in connection with our contract.
- To respond to
legal requests and prevent harm. If we receive a subpoena or other legal
request, we may need to inspect the data we hold to determine how to respond.
- Fulfill and
manage your orders. We may use your information to fulfill and manage your
orders, payments, returns, and exchanges made through the
- Administer prize
draws and competitions. We may use your information to administer prize
draws and competitions when you elect to participate in our competitions.
- To deliver and
facilitate delivery of services to the user. We may use your information to
provide you with the requested service.
- To respond to
user inquiries/offer support to users. We may use your information to
respond to your inquiries and solve any potential issues you might have with the use of
send you marketing and promotional communications. We and/or our third-party
marketing partners may use the personal information you send to us for our marketing
purposes, if this is in accordance with your marketing preferences. For example, when
expressing an interest in obtaining information about us or our
Services , subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time (see the "WHAT ARE YOUR PRIVACY RIGHTS" below).
- Deliver targeted advertising to
you. We may use your information to
develop and display personalized content and advertising (and work with third parties who do
so) tailored to your interests and/or location and to measure its effectiveness.
other business purposes. We may use
your information for other business purposes, such as data analysis, identifying usage
trends, determining the effectiveness of our promotional campaigns and to evaluate and
Services , products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.
In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
We may process or share your data that we hold based on the following legal basis:
- Consent: We may process your data if you have
given us specific consent to use your personal information for a specific purpose.
- Legitimate Interests: We may process your
data when it is reasonably necessary to achieve our legitimate business interests.
- Performance of a Contract: Where we have
entered into a contract with you, we may process your personal information to fulfill the
terms of our contract.
- Legal Obligations: We may disclose your
information where we are legally required to do so in order to comply with applicable law,
governmental requests, a judicial proceeding, court order, or legal process, such as in
response to a court order or a subpoena (including in response to public authorities to meet
national security or law enforcement requirements).
- Vital Interests: We may disclose your
information where we believe it is necessary to investigate, prevent, or take action
regarding potential violations of our policies, suspected fraud, situations involving
potential threats to the safety of any person and illegal activities, or as evidence in
litigation in which we are involved.
More specifically, we may need to process your data or share your personal information in the following situations:
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Affiliates. We may share your
information with our affiliates, in which case we will require those affiliates to
honor this privacy notice. Affiliates include our parent company and any
subsidiaries, joint venture partners or other companies that we control or that are
under common control with us.
- Business Partners. We may share your
information with our business partners to offer you certain products, services or
- Other Users. When you share personal
(for example, by posting comments, contributions or other content to the Services ) or otherwise interact with public areas of the Services , such personal information may be viewed by all users and may be publicly made available outside the Services in perpetuity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Services , and view your profile.
5. DO WE USE GOOGLE MAPS PLATFORM APIS?
In Short: Yes, we use Google Maps Platform APIs for the purpose of providing better service.
uses Google Maps Platform APIs which are subject to Google’s Terms of Service. You
may find the Google Maps Platform Terms of Service here. To find out more
6. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than
the period of time in which users have an account
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our
is at your own risk. You should only access the
within a secure environment.
8. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the
you represent that you are at least 18 or that you are the parent or guardian of
such a minor and consent to such minor dependent’s use of the
If we learn that personal information from users less than 18 years of age has been
collected, we will deactivate the account and take reasonable measures to promptly
delete such data from our records. If you become aware of any data we may have
collected from children under age 18, please contact us at
9. WHAT ARE YOUR PRIVACY RIGHTS?
In some regions, such as the European
Economic Area, you have rights that allow you greater access to and control over
your personal information.
You may review, change, or terminate your
account at any time.
In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
If you are a resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
If you are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
If you have questions or comments about your privacy rights, you may email us at
If you would at any time like to review or change the information in your account or terminate your account, you can:
Log in to your account settings and update your user account.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our
To opt-out of interest-based advertising by advertisers on our
Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list — however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. To otherwise opt-out, you may:
Access your account settings and update your preferences.
10. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
11. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may
contact our Data Protection Officer (DPO),
, by email at
, by phone at -
or by post to:
If you have any further questions or comments, you may also contact us by post at the following corporate address:
0151 666 2000
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please
. We will respond to your request
within 30 days.